SHIPPING & ORDER PROCESSING
Vivienne’s Petite Parisian Pastries ships macarons throughout the United States using USPS 1-3 day Priority Mail.
Orders ship on Mondays-Wednesdays only. We do not ship later in the week or on holidays to avoid extended overlays.
Since each of our macarons is made by hand, from scratch, all orders of 50 macarons or less require 1 week of processing time BEFORE shipping can be expected. All orders of 50-100 macarons require 2 weeks of processing time before shipping. Orders of over 100 macarons are considered custom orders and are subject to longer processing times. Please keep this in mind when placing your order to ensure your macarons will arrive in time for any event you may be planning to serve them at. Also note these processing times are for available flavors currently listed by Vivienne’s Petite Parisian Pastries, any custom flavor requests may result in an additional delay while we procure ingredients and create your recipe. For more information about customization and special events read SPECIAL ORDERS or CONTACT US.
NATIONWIDE SHIPPING GUARANTEE
Shipments can only be delivered to a street address within the United States. No P.O. boxes. International shipping is not offered at this time.
Vivienne’s Petite Parisian Pastries is not responsible for delays in delivery times due to incorrect or incomplete addresses.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for USPS.
Shipping charges will not be refunded for late deliveries in the event the recipient is not available to receive the package when delivered.
Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates. Vivienne’s Petite Parisian Pastries is not responsible for such delays.
All deliveries are sent using 1-3 day Priority USPS in an insulated cooler-bag with a reusable ice pack to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be cold upon arrival, THIS IS OK! The ice pack helps the macarons stay cold during transit and may be thawed by the time your package arrives.
Our macarons are very carefully hand-packed to ensure the quality and freshness of our product. However, due to the fragile nature of macarons, some breakage of the macaron shell may occur during transport. This will not affect the taste or quality of our product.
We recommend putting your order in the refrigerator as soon as possible after you receive your delivery to maintain maximum quality. Follow care instructions and eating recommendations included with your package.
Orders can be personally delivered within 30 minutes of Lancaster, NH at no extra charge. Further personal deliveries within the state can be arranged for a travel fee depending on distance. Please CONTACT US if you wish to have your order personally delivered.
We highly recommend that you select a time when someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, we will reach out to you to schedule a 2nd delivery attempt however an ADDITIONAL CHARGE OF $10 WILL APPLY.
Orders may also be picked up at our residence in Lancaster, NH 03584. Please CONTACT US if you wish to pick up your order.
Pick Up & Local Delivery
Due to the perishable nature of our products, Vivienne’s Petite Parisian Pastries does not accept returns or exchanges.
Circumstance Pending, we may issue a credit or re-order.
If, for some reason, you are unsatisfied with your purchase, please contact us WITHIN 2 DAYS of when the package was received, and we will make every effort to make sure you are happy with your experience.
CANCELLATIONS AND MODIFICATIONS
Orders may not be cancelled or modified.