Shipping Policy

SHIPPING & ORDER PROCESSING

  • Vivienne’s Petite Parisian Pastries ships macarons & decorated cookies throughout the United States using USPS 1-3 day Priority Mail.

  • Orders ship on Mondays-Wednesdays only. We do not ship later in the week or on holidays to avoid extended overlays.

 

NATIONWIDE SHIPPING GUARANTEE

  • Shipments can only be delivered to a street address within the United States. No P.O. boxes. International shipping is not offered at this time.

  • Vivienne’s Petite Parisian Pastries is not responsible for delays in delivery times due to incorrect or incomplete addresses.

  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for USPS.

  • Shipping charges will not be refunded for late deliveries in the event the recipient is not available to receive the package when delivered.

  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates. Vivienne’s Petite Parisian Pastries is not responsible for such delays.

 

GUARANTEED FRESHNESS

All macaron deliveries are sent using 1-3 day Priority USPS in an insulated cooler-bag with a reusable ice pack to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be cold upon arrival, THIS IS OK! The ice pack helps the macarons stay cold during transit and may be thawed by the time your package arrives.

All of our products are very carefully hand-packed to ensure the quality and freshness of our product. However, due to the fragile nature of macarons and some icing decorations, some breakage may occur during transport. This will not affect the taste or quality of our product.

We recommend putting your macaron order in the refrigerator as soon as possible after you receive your delivery to maintain maximum quality. Follow care instructions and eating recommendations included with your package.

Pick Up & Local Delivery

​ORDER PICK-UP

Orders may be picked up at our residence in Lancaster, NH 03584.

LOCAL DELIVERY

  • Orders can be personally delivered upon request.

  • We highly recommend that you select a time when someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, we will reach out to you to schedule a 2nd delivery attempt however an ADDITIONAL CHARGE OF $10 WILL APPLY.

Return Policy

RETURNS

  • Due to the perishable nature of our products, Vivienne’s Petite Parisian Pastries does not accept returns or exchanges.

  • Circumstance Pending, we may issue a credit for future purchase.

  • If, for some reason, you are unsatisfied with your purchase, please contact us WITHIN 2 DAYS of when the package was received, and we will make every effort to make sure you are happy with your experience.

 

CANCELLATIONS AND MODIFICATIONS

Orders may not be cancelled or modified.

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SHOP:

LOCATION:

Lancaster, NH 03584

Tel: 860-608-8044

© 2017 Vivienne's Petite Parisian Pastries.

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